Jochelle Mendonca

  • Covid-19: No outsourcing for these business processes management companies

    Covid-19: No outsourcing for these business processes management companies

    BPM companies are caught between mobility curbs and client protocol that disallows work-from-home. Experts are of the view that the Indian BPO industry faces significant challenges in the short and medium term due to the Covid-19 related restrictions. Analysts say companies face challenges in organising thousands of computers and internet connections to employees at short notice, impacting work.

    Karnataka dials Firstsource, Infosys for Covid-19 helpline

    Karnataka dials Firstsource, Infosys for Covid-19 helpline

    The state health department has already rolled out an interactive voice response system (IVRS) that calls people with recent international travel history and are home-quarantined, to check on their health status during the 14-day quarantine period.

    Covid-19 impact: IT firms seek client waivers so staff can work from home

    Covid-19 impact: IT firms seek client waivers so staff can work from home

    The spread of the coronavirus is causing issues for IT services companies and they are just beginning to evaluate the impact. IT services experts expect to see more companies seeking waivers as the intensity of the pandemic increases. Analysts said most work, though, was easy to move to a work-from-home model and that contracts had ‘force majeure’ clauses that would allow for it.

    Coronavirus outbreak: Tata Sons asks employees to avoid domestic travel, cut down face-to-face meetings

    Coronavirus outbreak: Tata Sons asks employees to avoid domestic travel, cut down face-to-face meetings

    “Please stop all non- essential travel – whether domestic or international, until further notice,” the Tata Sons advisory said. The previous advisory sent earlier in the month, asked employees to discontinue non-essential international travel. The advisory also asks employees to avoid large face-to-face meetings and gathering and to restrict essential face-to-face meetings to 20 people.

    Infosys sacks employees arrested for taking bribes

    Infosys sacks employees arrested for taking bribes

    “Infosys is aware of the allegations against certain employees who have been found violating the company’s policies. The employees have been terminated, after a thorough internal investigation,” Infosys said in a statement. “Infosys takes any breach of its policies and code of conduct seriously and we are fully cooperating with the authorities,” the company added.

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