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Allow consumers to select, modify channels on TRAI app: regulator to cable, DTH firms

The Telecom Regulatory Authority of India (Trai) has asked cable and satellite TV providers to allow consumers to access and modify their subscription plans via Trai app.

ET Bureau|
Oct 09, 2019, 11.51 PM IST
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Mumbai: The Telecom Regulatory Authority of India (Trai) has asked cable and satellite TV providers to allow consumers to access and modify their subscription plans via Trai app. In the latest amendment to the quality of service and consumer protection regulations, the sector regulator on Wednesday mandated distribution platform operators (DPOs) to share their application programme interfaces (APIs) with it.

This will help Trai to allow consumers of both cable and DTH companies to not just access channels or bouquets but also select or delete channels of their choice and view subscription details on the regulator’s app or portal. Trai said it is in the process of finalising API specifications, which will be communicated to DPOs.

The operators will have to share and exchange the information through API with Trai whenever the authority asks for the same. The move is part of the regulator’s broader framework for the broadcasting sector, where it wants to give freedom to consumers to select television channels they want to watch.

To ensure proper implementation of the new framework, Trai took several initiatives such as series of meetings with distribution platform operators, publicity in electronic and news media, and interactions with customer groups.
“Despite this, Trai was in receipt of several complaints from the consumers that they are not able to choose the TV channels conveniently on the web portal/apps of the DPOs,” it said.

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