“There are no medical issues and this is purely a proactive initiative keeping the safety of our customers in mind,” the Swedish furniture and home products retailer said on its website, urging consumers to stop using the Troligtvis-branded travel mugs immediately.
“Ikea risk and compliance team is looking into the details of what happened,” an Ikea India spokesperson told ET, adding that it is a “pre-emptive measure” and “there are no medical issues or health hazards due to our product”.
The world’s biggest furniture retailer is trying to figure out how the product escaped its stringent quality control process, the person said.
The recall of Troligtvis mugs — priced ?129 apiece in India — comes less than four months after Ikea started selling the product all over the world in October 2019.
Consumers who have brought the travel mug can return it to any store to get a full refund and no proof of purchase is required, the company said on its website. People who purchased the mug online, too, will get full refund. Ikea has given a toll free number in India where all consumers’ queries will be answered.
Ikea has been sourcing products out of India for 35 years and currently it sources rugs, textile, plastic, mattresses, sofas, and metal decorative items among host of other items from more than 600 suppliers in the country. It sources plastic products mainly from southern and western India.
Ikea operates more than 400 stores in about 50 countries. It made its India debut by opening a 400,000 square feet outlet in Hyderabad in August 2018 and the world’s largest single brand retailer currently sells its products online in Mumbai, Hyderabad and Pune.
Download The Economic Times News App to get Daily Market Updates & Live Business News.
17 Comments on this Story
R D Vohra360 days ago
While Indian standard inst must look into this. However IKEA must have given specification before placing the order on Indian manfrs, if mnfrs ignored agreed specs, govt must penalize culprits.
Sudalaiyandi Pillai361 days ago
The foreign companies sell Indian products at a very high prices. If Indian Government opens big show rooms in prominent cities to sell Indian handcraft items, hoseiry items ,cooperative weavers produces like clothes, Khadi items , palm sugar, honey, processed food and fruits and many more hand made items to support mountain tribal people, then these people can get a boost in their economic standards.
PLstudent 361 days ago
The foreign companies have to be careful of quality issues with Indian manufacturers as they have long history in non-compliance profiteering.