Jio faces customer rage on Twitter over move to charge voice calls
On Thursday, a day after Mukesh Ambani-led Jio announced the fee, some of its customers took to Twitter to say they would port out to other telecom carriers, while others mocked the new plans.
On Thursday, a day after Mukesh Ambani-led Jio announced the fee, some of its customers took to Twitter to say they would port out to other telecom carriers, while others mocked the new plans — additional top up vouchers of Rs 10, Rs 20, Rs 50 and Rs 100, for additional interconnect usage charge (IUC) minutes — that users will have to purchase to make calls to customers on other networks.
Earlier in the day, Jio had released an eight-minute-long video on the platform through senior executive Umesh Upadhyay, explaining the reasons behind its decision to levy the additional charge of 6 paise a minute – in exchange for which additional broadband data was being given — and why it was forced to take the step. Its website was updated with the new plans that were bundled with the IUC minutes.
Three-year-old Jio has said that IUC was supposed to be brought down to zero from 6 paise a minute from January 2020, but the regulator’s latest move to seek views on deferring the zero-IUC regime had created “regulatory uncertainty” and “compelled” it to levy a charge equal to the IUC charge for voice calls to other telcos.
In response, several Twitter users posted their own videos, mocking Jio’s move and the reasoning.
Jio’s rivals Airtel and Vodafone Idea said they have nothing to do with the tweets. The two telcos, however, responded to Jio customers who had tagged them in their Twitter posts, saying they may port to one of the carriers.
“We would be thrilled to have you on board. Just DM your number, so I can ensure a seamless transition. You can also submit your porting request here,” said customer care executives of Airtel in response to tweets from several Jio subscribers who indicated that they may move to another service provider.
Customer-care executives of Vodafone Idea said, “Vodafone’s unlimited plans are truly unlimited.
We would love to have you onboard…” Not to be left behind, employees or supporters of state-run Bharat Sanchar Nigam Ltd.
(BSNL) took to Twitter to push a 'Join BSNL' campaign. “BSNL was always the first priority in villages before Jio, then came Jio and gave everything free with false promises. Now it’s taking a U-turn,” said one Twitter user. Another person appealed to mobile phone users to switch to BSNL to help the struggling carrier rise back to health. “Please switch to BSNL and help revive this ailing enterprise. You will help the economy and millions of worried BSNL staff will give you their blessings. #BoycottJio #BSNL.”