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DGCA Begins Audit of AI's Airbus 319s

The regulator had acted on the basis of a complaint from a passenger on a flight operating between Aizawl and Kolkata sector and the DGCA had asked the national carrier to ensure that the problem is fixed.

, ET Bureau|
Last Updated: Feb 25, 2020, 11.13 AM IST
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New Delhi: The Directorate General of Civil Aviation (DGCA) has initiated an audit of all 20 Airbus 319 aircraft in Air India's fleet after the regulator found that one of the planes had a broken panel that blocked the access to the emergency exit. ET has seen a copy of the order.

The regulator had acted on the basis of a complaint from a passenger on a flight operating between Aizawl and Kolkata sector and the DGCA had asked the national carrier to ensure that the problem is fixed.

"As immediate corrective action, an engineering order to inspect and rectify the defect... has been issued for compliance," said an email from the national carrier, seen by ET. "...as a preventive action, all Airbus 319 aircraft will be inspected to ensure the secured and correct installation of the panel during major checks," the email read.

The passenger tweeted a picture showing the broken panel that could have been a hindrance during an emergency evacuation. The DGCA has been monitoring all passenger-related complaints on social media platforms to ensure they are redressed efficiently and in a time-bound manner. The complaints range from safety aspects as well as passenger issues like refunds and other customer complaints.

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