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Passengers face hassle at airports across India as IndiGo's server goes down

The outage added to passenger woes as dozens of Indian flights already faced delays or cancellations on Monday, according to reports, due to a decline in visibility because of air pollution shrouding New Delhi, home to the country's busiest airpor...

Updated: Nov 04, 2019, 05.23 PM IST
IndiGo systems down across network, flights likely to be delayed
IndiGo systems down across network, flights likely to be delayed
Passengers taking IndiGo flights on Monday morning at airports all over India faced major hassle as the airline's server were down for around an hour across the entire network.

As servers were down, the check-in counters of the budget-carrier were unable to issue boarding passes to passengers, leading to long queues at airports.

With around 48.2 per cent share of the domestic air passenger market, IndiGo is India's largest airline.

"We regret the inconvenience caused to our passengers today in the morning due to system being down across airports for under an hour. Our flights and check-in systems are operating normally now," IndiGo said in a statement issued around 2 pm.

In a statement issued around 11.30 am, the airline said: "Our systems have been down across the network since morning. As a result, we are expecting our operations to be impacted across the airports. All efforts are being made to resolve the issue at the earliest."

"We regret the inconvenience caused to all our passengers. While we are pro-actively informing them about the situation, for assistance, we request all passengers to contact us on our social media handles or reach out to our customer care," it added.
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