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Pandemic-hit airlines cancel up to 25% flights last minute

This is because airlines are selling tickets for up to one-third of their total flights but are operating only about a fourth of their flights, cancelling the rest due to either low demand or some new norm in the constantly changing lockdown and quarantine rules of state governments. As passengers are left disgruntled, carriers blame daily cancellations on low demand, sudden change in state quarantine rules.

By Anirban Chowdhury, ET Bureau |Updated: June 30, 2020, 10.06AM IST
MUMBAI: Domestic airlines are cancelling between 10% and 25% of their flights every day, leading to chaos, confusion and hundreds of disgruntled passengers, most of whom have not even got refunds, industry executives said. This is because airlines are selling tickets for up to one-third of their total flights but are operating only about a fourth of their flights,
result, likely cut its flights to the city from seven a week that it’s currently operating, Kannan said. Some travel executives, though, said the situation is improving. “We get lesser refund queries now than before, and passenger cancellations account for 8%-10% of our total bookings,” said Nishant Pitti, cofounder of travel portal Easemytrip. (With inputs from Dia Rekhi)

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