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Star Alliance offers Connection Service at Chicago Airport

Chicago is the fourth biggest transfer hub for Star Alliance worldwide, with almost 750,000 passengers connecting from one Star Alliance carrier to another each year.

, ET Bureau|
Updated: Sep 07, 2017, 06.39 PM IST
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National carrier Air India is a member of the group.
National carrier Air India is a member of the group.
MUMBAI: Global airline group Star Alliance has launched a new Connection Service to assist customers arriving at Chicago's O’Hare International Airport to reach their onward flight with another Star Alliance member carrier.

National carrier Air India is a member of the group.

The enhancement for customers in American carrier United’s home hub will carry new branding that will be progressively rolled out for similar services at 11 major airports around the world.

The Connection Service comes into action if an incoming flight is delayed. A software monitors the transfer window for customers with an onward flight and flags any cases where a customer and any checked bags appear in danger of missing a connection.

“It is frustrating for customers, and indeed for the airlines, when relatively small delays have the knock-on effect that a connection is missed,” said Star Alliance vice president, customer experience, Christian Draeger.

“Connection Service staff are alerted as soon as a connection is at risk. They meet the customer on arrival and take the necessary steps to ensure that the customer and the bags are expedited and reach their onward flight. If a connection cannot be reached, the customer is assisted with re-booking.”

Chicago is the fourth biggest transfer hub for Star Alliance worldwide, with almost 750,000 passengers connecting from one Star Alliance carrier to another each year.

Star Alliance members online at O’Hare are: Air Canada, Air India, ANA, Asiana Airlines, Austrian, Avianca, Copa Airlines, EVA Air, Lufthansa, LOT Polish Airlines, SWISS, Scandinavian Airlines, Turkish Airlines and United. Together they offer almost 17,500 flights per week to 187 destinations in 31 countries.

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