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QualityKiosk Technologies is gradually paving the way for a born-digital future

QualityKiosk has been pioneering the use of AI to deliver digital quality engineering.

ET Bureau|
Feb 07, 2019, 10.43 AM IST
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Agencies
MaheshJhawar
Maneesh Jhawar, founder and CEO, QualityKiosk.
With businesses witnessing strong growth in terms of digital transformation, QualityKiosk has been at the forefront to deliver digital quality engineering.

Improving the quality of life is something that all of us value, and in the current era, digital technologies are one of the main drivers of this change.

For the past two decades, the team at QualityKiosk Technologies has prioritised efforts to enable digital quality engineering, as it paves the way for a born-digital future.

Whether it is buying a home, a car, a smartphone or even food, one thing we expect in every interaction is quality. In that sense, digital apps are no different. How do you maintain the quality of experience on digital apps that need to work anytime, anywhere and on any device in a fastpaced world? Since an average user spends four hours a day on various digital apps, it is the job of quality engineering teams to see that those hours are glitch-free.

Further, digital is no longer just another channel. It has become the platform around which online and offline worlds converge for a user, creating an omni-channel experience. This is the stage at which the rise of the ‘born-digital entities’ takes place.

It is predicted that in the future, there will be a ‘digital twin’ — a virtual replica of the physical entities including people, organisations, places, etc, that will seamlessly interface across the divide of real and the digital reality. We are already experiencing some aspects of this through virtual reality and digital assistants.

To manage a born-digital entity, we need a digital workforce. A workforce where human associates and software robot associates work together.

QualityKiosk has been pioneering the use of robotic automation and artificial intelligence to deliver digital quality engineering.

There is a little bit of QualityKiosk in your everyday life. Whether you are booking a flight, paying for your coffee through a digital wallet, or simply connecting with your friends through social channels, there are 1500+ human and software robot associates working in the background to enable this digital life.

Quality Kiosk is working with partners across the globe on digital transformation projects, including using its data science lab for performance, automation and quality engineering practices. In the Indian context, while agile approaches are being adopted, the transformation is mostly being run through specific programs, with the front-runner being intelligent business automation.


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