There's a reason behind Paytm OTP right at the end of an SMS. And Vijay Shekhar Sharma confirms it's deliberate
The founder also mentioned that Paytm saw a reduction in OTP-sharing after this move.
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And digital payments app, Paytm, seems to have kept that in mind while building its user SMS interface. Replying to a tweet, founder Vijay Shekhar Sharma explained the method to the madness behind the one-time-password (OTP) message which displays the six-digit pin right at the end of the SMS during a transaction.
If you have been one of the many customers bothered by this feature, be assured that it is not a tech bug and a (deliberate) feature.
In a reply to Instahyre Founder Aditya Rajgarhia on Twitter, the 41-year-old entrepreneur revealed that this was a conscious effort to discourage fraudsters. "We figured that whenever fraudsters call a gullible customers, it is very easy for them to share OTP. We put it at the end of the warning message so that (customers) don’t share OTP," he wrote.
He also mentioned that after having implemented this move, Paytm saw a reduction in OTP-sharing.
This OTP sharing at end of message is deliberate. We figured that whenever fraudsters call a gullible customers, i… https://t.co/dQmb2lJE6g— Vijay Shekhar Sharma (@vijayshekhar) 1590473547000
Rajgarhia said that the OTP appears at the end of the message which forces the user to open the message. He also said that it is easy for the user to copy the OTP from the message snippet or notification if it appears in the first few words.
The query came in by the advanced hiring platform founder after the Paytm boss had spotted a technical glitch in the international news agency Bloomberg's mobile app version. He shared a 14-second short video that showed him facing difficulty in accessing the lower sections of the menu panel. "To sign in, in browser is not an easy thing," his tweet read.
He said that he was surprised that no one had experienced this problem yet. He further stated that the app needs to find a solution to this.
I am surprised that someone in @Bloomberg did not face this problem yet and solved it. To sign in, in browser is n… https://t.co/iFslp2i3dL— Vijay Shekhar Sharma (@vijayshekhar) 1590463766000
On Thursday, news reports suggested that the digital payments firm had recorded around a four-fold jump in payments received by merchants in its new ledger service amid the pandemic. The amount of payments recorded in its e-ledger service Business Khata has crossed Rs 1,500 crore in about four months.