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HDFC Bank’s digital channels down for 2nd day

The private lender, however, didn’t provide any timeline for an expected resolution.

, ET Bureau|
Dec 04, 2019, 08.13 AM IST
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HDFC Bank is the largest private lender with a customer base of around 50 million, of which, as per the bank’s annual report, over 90 per cent transact through the internet.
Mumbai: HDFC Bank’s digital banking channels continued to remain inaccessible for the second straight day on Tuesday.

The bank, responding to customer complaints on social media, attributed the outage to a ‘technical glitch’ adding that a team of experts constituted by the bank was at work to resolve the breakdown. The private lender, however, didn’t provide any timeline for an expected resolution.

“We apologise that the resolution of the technical glitch is taking more time than anticipated. Our experts are working round the clock. While some customers are able to transact using Net-Banking and MobileBanking App, a few may still be facing intermittent issues,” the bank tweeted on Tuesday afternoon, nearly 24 hours after the channels crashed.

The bank’s shares closed at 0.77 per cent down at Rs 1,255 on Tuesday.

Sources within the bank suggested that heavy traffic associated with payday transactions on customers’ salary accounts may have caused the bank’s mobile application servers to crash Monday morning. The lender is believed to have the highest number of salary accounts in the country, making it one of the largest retail banks in the world. As of end of September, the bank had 2.9 crore debit cardholders and 1.3 crore credit card accounts.

Meanwhile, #hdfcbankdown was trending throughout the day on Twitter as thousands of customers locked out of their accounts, and unable to pay their bills, took to the microblogging platform to express their displeasure.

HDFC Bank is the largest private lender with a customer base of around 50 million, of which, as per the bank’s annual report, over 90 per cent transact through the internet. Incidentally, the private lender’s mobile application had witnessed a similar crash around the same time last year when a new version of the application couldn’t take the end of the month payday traffic.

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