Inside corporate: How frontline staff feels miles apart from its company's C-suite
About 95 per cent of the respondent frontline employees said their company has internal communication barriers and they lack the tools, means and context to share new ideas with their employers, the report titled 'Deskless Not Voiceless' said.
The study surveyed more than 1,200 business leaders and frontline employees in Indian businesses with more than 100 employees.
'Deskless not voiceless'
"However, just 66 per cent have actually visited their frontline workers in the past year. The gap is even more pronounced in industries such as architecture," it added.
To combat this, businesses must focus on engaging with their entire workforce, especially those who don't sit in the headquarters, he added.