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    Dibrugarh District administration takes to cloud-based application for citizen centric services

    Synopsis

    The first-of-its-kind in the state of Assam, Swagatam a cloud-based application software was developed by NIC, Government of India and specially designed by NIC Team Dibrugarh as per the need of the district to facilitate the process of taking an appointment to meet the Deputy Commissioner for the common man of the district.

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    GUWAHATI: Amidst lockdown following COVID-19 pandemic Dibrugarh District administration in Upper Assam takes to cloud-based application software for citizen centric services.

    “Swagatam- Gateway to visit Government”, an application software was launched in Dibrugarh on Thursday by Deputy Commissioner Pallav Gopal Jha.

    The first-of-its-kind in the state of Assam, Swagatam a cloud-based application software was developed by NIC, Government of India and specially designed by NIC Team Dibrugarh as per the need of the district to facilitate the process of taking an appointment to meet the Deputy Commissioner for the common man of the district.

    It was built with the idea to make the process hassle-free for the common man. The application will go a long way in eliminating the erstwhile cumbersome and tedious procedure of making a request for an appointment and then waiting for hours.

    On registration, the user will get a One-Time Password (OTP) on his / her mobile phone. The OTP allows the user to submit his/ her details such as name, DOB, gender, purpose of visit and preferred slots for date and time for visit. Once the details are filled in, the request for meeting will be submitted to the Deputy Commissioner and he will schedule the appointment based on his previous engagements. As soon as the appointment is fixed, the visitor will get an SMS alert on his mobile phone and will be able to visit him at the appointed time.

    The Deputy Commissioner said the appointment-seeking software has been built for the convenience of the general public who come to meet the DC with their issues but often due to prior engagements of the Deputy Commissioner, they have to wait for hours to meet him. He also said that the main target of the application is to cover people of rural places who come from interior areas and emphasized on creating wide awareness among rural people about this facility through Common Service Centres (CSCs) located all across the district, which can be availed through these CSCs by persons who do not own a smartphone.
    (Catch all the Business News, Breaking News Events and Latest News Updates on The Economic Times.)

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