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Govt to take 70,000 feedbacks on Ayushman Bharat health check

The feedback from the beneficiaries will be taken on their experiences with the cashless medical insurance facility in hospitals.

, ET Bureau|
Updated: Jun 17, 2019, 10.57 AM IST
NEW DELHI: The government will take feedback from at least 70,000 beneficiaries of the Ayushman Bharat scheme, after nearly 29 lakh people got free medical treatment under the ambitious national health programme over the last nine months.

The feedback, on their experiences with the cashless medical insurance facility in hospitals, follows Prime Minister Narendra Modi’s interactions with the beneficiaries, where he had sought feedback during visits to various states over the last few months.

The feedback — recorded digitally on mobile phones — will also involve filling up a questionnaire with the beneficiary's consent and after ensuring privacy.

The survey is aimed at improving the scheme’s systems and processes for better delivery, a senior government official told ET.


How did you go about getting an e-card? What was your experience of registration and treatment at the hospital? How did your interactions with various stakeholders, during the process of availing the benefits, go? These are some of questions for which the survey could seek responses from beneficiaries.

Teams will physically go to the addresses of the 70,000-odd beneficiaries, carrying a mobile device to record audio and video feedback on an IT application that is being developed by the government. Consent will be taken in the beneficiary’s local language before the survey. Efforts will be made to limit the beneficiaries’ personal data to the minimum required. The responses will be in the form of answers to questions in text, video, audio and images, and geo-tagging the location of each beneficiary. The prime minister had stressed on preventing fraud and ensuring that beneficiaries do not face redtape or harassment while availing its benefits.

The maximum beneficiaries — about 6,000 each — could be interviewed apiece in Uttar Pradesh, Gujarat, Chhattisgarh, Jharkhand, Maharashtra, Tamil Nadu, Karnataka and Kerala, which have reported the maximum number of patients under the scheme.
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