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    Gurugram: Call centre dupes 30,000 Americans in three weeks by posting malware links

    Synopsis

    The Sohna Road call centre underscores the law and order challenge cyber police still face in the national capital region, which has been on the radar of international law enforcement agencies, including America’s FBI, since a large number of crook calls were traced to cities around Delhi, particularly Gurgaon and Noida. Over the past couple of years, several large call centres, primarily targeting American citizens, have been busted.

    Over the past couple of years, several large call centres, primarily targeting American citizens, have been busted
    (This story originally appeared in on Aug 09, 2020)
    GURUGRAM: A call centre that had in just three weeks of existence allegedly cheated more than 30,000 Americans by posting malware links on their PCs and then offering technical support to fix it was found operating from an upscale business centre on Sohna Road on Saturday by the CID’s chief minister’s flying squad.

    Ironically, the two who ran the criminal operation are familiar faces for the law. They had been arrested last year running a similar bogus call centre from Udyog Vihar but were out on bail and had got right back to the swindling business.

    Vikram Verma, a resident of Delhi, and his partner Rishab, a resident of Gurgaon, have been charged under section 420 (cheating) and 120B (criminal conspiracy) of the IPC and sections of the of IT Act in the FIR filed at Sadar police station.

    The Sohna Road call centre underscores the law and order challenge cyber police still face in the national capital region, which has been on the radar of international law enforcement agencies, including America’s FBI, since a large number of crook calls were traced to cities around Delhi, particularly Gurgaon and Noida. Over the past couple of years, several large call centres, primarily targeting American citizens, have been busted.

    Sixteen such call centres have been found to operating just in the last 36 months. This January, a call centre operating from Udyog Vihar was busted and around 30 people were detained. It had collected millions by cheating residents of the US and Mexico by pretending to be customer associates of Amazon.

    In November 2018, youths sitting in Gurgaon conned hundreds of people by sending pop-ups to people in the US, UK, Canada, Australia to make it appear that their computers were attacked by virus. They then posed as Microsoft representatives and offered technical support in exchange of payments. The menace had become so huge that Microsoft had asked FBI to help in the investigation. In May this year, around seven people were arrested from Noida for cheating US residents using the same modus operandi.

    The 38-seater call centre, which was operating without a licence since July 13 from JMD Megapolis on Sohna Road, used to send pop-ups warning of a system lockdown and asking users to call on certain toll-free numbers to get their computers protected against a one-time payment. The fraudsters also convinced many users to buy anti-virus of reputable companies and charged them via iTunes cards as well as gift cards. They would charge $250 or more from each user. The gift cards were routed to bank accounts in India via Europe and China.

    DSP (CID) Inderjeet Yadav said, “A raid was conducted on Saturday and around 26 youths, including seven women, were found working at the call centre named Green Rock Enterprise and owned by Verma,” he said, adding that around 25 employees were also working from home.

    Yadav said that the accused had a partner in the US who used to provide them with citizens’ data. All the employees working at the call centre were paid between Rs 15,000 and Rs 25,000 per month. They have not been arrested yet but are being questioned.
    (Catch all the Business News, Breaking News Events and Latest News Updates on The Economic Times.)

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    21 Comments on this Story

    Saradindu Basu42 days ago
    Authorities should answer as to how the bail of these fraudsters were not opposed. Did they contribute thru "electoral bonds"?
    mayank43 days ago
    So if the Laws of India were enforced, Verma and Rishab would never have been released on bail; but a few rupees will get the impotent Indian Legal system to look the other way....
    Secondly for all of the IT expertise that India claims to have and export as H1B visa holders, you would think that the Indian Cyber Cops would be in command and control of the situation; but again the US FBI has to tell the Indian CID dept. where to go and who to bust.
    Let's face it - India is a 3rd World Banana Republic filled with Crooked Politicians, Judges and Police. This will not change until India starts to follow the way of China - immediately hang the Corrupt Politicians, Judges and Cops, not just Rapists and you will finally see Indians behaving lawfully......
    king nifty43 days ago
    Its getting highlighted only if US citizens are getting affected. lakhs of indians daily getting affected by online banking frauds by these fake call centres running for stealing our hard earned money. olx scams credit/debit card scams daily getting reported everywhere in India. No action being taken by RBI or central vigilance to control these fake call centre activities.
    The Economic Times