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Freshworks buys ML & AI provider AnsweriQ

It’s a season of mergers and acquisitions in the startup space as established players venture out for new buys.

ET Bureau|
Last Updated: Feb 27, 2020, 08.30 AM IST
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AnsweriQ will help enhance customer servicing and comes on the heels of a nearly 60% year-over-year growth in billings for the company.
CHENNAI: Freshworks has acquired AnsweriQ, a provider of machine learning and artificial intelligence for large enterprises, for an undisclosed sum. This is the customer engagement software company’s 12th acquisition overall and the second in less than a year. In May 2019, Freshworks acquired Natero, a customer success management software company.

“The integration of AnsweriQ’s technology enhances our AI/ML capability in the customer engagement space and offers significant value to our customers,” said Girish Mathrubootham, Freshworks’ CEO.

AnsweriQ will help enhance customer servicing and comes on the heels of a nearly 60% year-over-year growth in billings for the company.

“Unlike clunky, siloed, legacy SaaS solutions, Freshworks is innovating to deliver a powerful and seamless experience across sales, marketing, customer success and support functions,” said Pradeep Rathinam, AnsweriQ CEO and soon-to-be chief customer officer of Freshworks.

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Freshworks Inc acquires ML and AI provider AnsweriQ for an undisclosed sum

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