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Freshworks raises $150 million in Series H

Freshworks also announced a common data platform to unify important customer information from marketing, sales, support and customer success to enhance visibility of functions across the board.

ET Bureau|
Nov 14, 2019, 08.37 AM IST
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Teams across the enterprise will be able to move beyond simple customer ratings to actionable recommendations based on customer success data, CEO Girish Mathrubootham said.
CHENNAI: San Mateo-headquartered Customer engagement software company Freshworks has raised $150 million in its Series-H round of funding, led by existing investors Sequoia Capital, CapitalG and Freshworks’ first investor, Accel.

The post-financing valuation of the firm stands at $3.5 billion, according to a release.

The funding will be utilised to power Freshworks growing global footprint. The company recently announced its second US office in Denver, Colarado and has set up offices in the Netherlands, too. In the Far East, Freshworks has partnered with a local reseller to market its products in Japan.

Freshworks also announced a common data platform to unify important customer information from marketing, sales, support and customer success to enhance visibility of functions across the board.

Teams across the enterprise will be able to move beyond simple customer ratings to actionable recommendations based on customer success data, CEO Girish Mathrubootham said.

Mathrubootham had announced recently that Freshworks has crossed $200 million in Annual Recurring Revenue, doubling the number from last year.

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Freshworks eyes funding round at $3 billion valuation

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