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Infosys acquires 1,400 strong contact centre in Ireland

Eishtec informed employees of the transaction on Monday and told them they would be transferred to the Bengaluru-based IT services firm.

ET Bureau|
Oct 09, 2019, 07.58 AM IST
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Agencies
Infosys-Agencies
Analysts said the acquisition would be part of Infosys's strategy to expand its BPO services in the Irish market.
Bengaluru: Infosys has acquired a 1,400-employee contact centre company in Ireland for an undisclosed amount. Eishtec informed employees of the transaction on Monday and told them they would be transferred to the Bengaluru-based IT services firm. The merger would provide an opportunity for growth, with Eishtec and Infosys BPM already sharing some key clients, the Irish company said in a statement.

"Eishtec is committed to our employees who have played a critical and integral role in helping us to attain our position as one of Ireland's leading customer service providers. We believe the decision to transfer the business to Infosys is in the best interests of those employees and the wider organisation," CEO Heather Reynolds said in the statement. Eishtec was established in 2011 and specialises in providing services to the telecom, social media, healthcare, edtech and fintech sectors. It has offices in Waterford, Wexford, Clonmel and Craigavon in Northern Ireland.

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After the acquisition, the current management team at Eishtec will remain in place. Analysts said the acquisition would be part of Infosys's strategy to expand its BPO services in the Irish market.

"Infosys has strong capabilities in back-end business process services, while contact centre services are more of front-office operations," said Mrinal Rai, principal analyst at technology researcher ISG. "There is pressure to bring back-office and integrate with front-office and providers are strengthening their capabilities."

"We are very excited to welcome the Eishtec employees who will help us further enrich our customer experience services. We look forward to helping them enhance their professional careers within Infosys," said Anantha Radhakrishnan, chief executive of Infosys BPM. "The transfer of the Eishtec employees will enable us to better serve our clients from the UK and Ireland, further leveraging our deep expertise in technology, analytics, and digital."

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